Orsini

Pharmacy Questions

1. Is the Orsini Pharmacy open to any type of patient? Can anyone use the Orsini Pharmacy services?

Yes. The Orsini Pharmacy is open to all patients (even pets), with or without insurance coverage. We accept private pay, commercial insurance, Medicare and Medicaid.

2. How are co-payments handled at Orsini Healthcare? How does a patient go about paying their co-payments?

Co-payments and outstanding pharmacy bills can be paid over the phone, by mail or even by an Orsini driver upon delivery of your next supply or medication order. Simply place your payment along with your pharmacy statement into an envelope and our driver will bring it back with them to Orsini once their daily delivery route is complete. You can also pay by credit card over the phone and set-up an automatic payment plan if this method is most convenient for you. An automatic withdrawal from your credit card account will take place each time Orsini processes your order. Find out more about this payment method by giving us a call. We can set up your auto-payment account in as little as five minutes.     

3. What is the delivery method used for my pharmacy products? Are all deliveries handled the same?

Delivery methods vary from patient to patient. Orsini will send delivery based on what works best for the patient. We can send delivery by truck and have one of our certified driver technicians bring the product to the patient’s doorstep. Or we can utilize a delivery service such as FedEx, UDS or USPS.

4. How do I know if the Orsini Pharmacy accepts my insurance plan? How do I go about finding out?

Orsini can verify insurance coverage over the phone. Give us a call and one of our Insurance Specialists will work with you to find out specifics about your individual insurance benefit plan.

Diabetics Questions

1. How does the Diabetic program work?

Orsini Healthcare provides the convenience of home delivery for all your healthcare supplies. We deliver your diabetic orders directly to your door with free shipping and handling. Most importantly, you have access to these other great benefits.

• No upfront costs
• Free shipping on all diabetic supply orders
• Access to trusted brand-name supplies such as Abbott, Roche, Bayer etc.
• Full Pharmacy/ Diabetic prescriptions
• Direct access to our licensed Pharmacists
• Home Infusion Therapy
• Oral medications, ointments and liquids.
• Medication Pouching Packaging and compliance.

2. How do I enroll in the Orsini Diabetic Program?

It’s easy! Give us a call at 800-672-0869 and ask to speak with one of the Orsini Diabetic Care Team Representatives. They will take care of the enrollment process for you.

3. Will I have to pay anything for my diabetic supplies?

• Co-pays are universal so the amount you pay at your local retail pharmacy will be the same amount you are responsible for at Orsini. 
• Orsini offers flexible payment plans for qualifying patients who are in need of financial assistance.
• Most insurances plans cover diabetic testing supplies at or near 100%. Find out what your plan covers by contacting your insurance company directly. Delivery of your supplies is Free!

4. If I get diabetic testing supplies, will I still have to prick my fingers?

• Yes you do. Currently there isn’t technology available to bi-pass this step in the diabetic testing process.
• Orsini offers 30G lancets upon patient request. These particular lancets are thinner than most leading brands and may help alleviate some of the pain typically experienced while pricking your fingers. Leading brands use a thicker, relatively more painful, 28G lancet.
• There are a number of testing meters available through Orsini that offer “Alternate Site Testing.” This means that the meter will allow you to draw blood from other locations around your body such as the palm of your hand, bicep, forearm, etc. Give us a call and we’ll be happy to direct you to a meter that provides this feature.

5. Will I have to call Orsini each month to place my reorder on diabetic supplies?

No. Orsini provides an automatic refill option, which ensures that you get replenished on your testing supplies each and every month. Our automatic refill service informs a Diabetic Care Team member that a supply reorder is due. The supply reorder can take place on a monthly or quarterly basis- depending on the patient’s preference. Contact a Diabetic Care Team member for more information and set up your automatic refill service today!

6. Will I be responsible for mailing/faxing in new or updated prescription information from my doctor?

You can, but you don’t have to. Here at Orsini we take the initiative to contact your doctor directly and make sure our files are always up-to-date with your most current prescription information. We make it our responsibility to have proper documentation on file prior to servicing our patients. Feel free to give us a call to check on the status of an updated or new prescription. We are more than happy to help.

Accounts Receivable Questions

1. I received a bill from Orsini. What is the bill for? Was my insurance company also billed for this same product/service?

Orsini first submits all product/service claims directly to your insurance provider. Based on your individual health plan, there may be a co-pay or deductible amount that you are responsible for paying. Orsini will send you a bill if there is an outstanding co-pay or deductible balance remaining on your account. If you receive a bill and you already took care of your co-pay or deductible amount, then the bill may be for an item that was not covered by your insurance provider. Give us a call and ask to speak with someone in the AR department if you have a specific question about a bill you received from Orsini Healthcare.

2. Why was my insurance billed such a high amount for the products/services I received from Orsini Healthcare?

Orsini bills all insurance companies using a market rate. Being that Orsini holds direct contracts with multiple insurance companies, the insurance provider pays at a rate listed in their specific contract. All service and product rates are set up and agreed upon by Orsini and the insurance provider prior to the final execution of each contract. Different contracts list different rates for products/services.

3. Can I pay my Orsini Healthcare bills online?

No. Online payment options are not available at this time. You can call Orsini directly at 800.672.0869 and speak with a customer service representative that will assist you in making credit card or check payments over the phone. 

4. If I change my insurance plan, when should I inform Orsini Healthcare about the change?

Please let Orsini know about any changes in your insurance coverage as soon as the changes take place. Contact a customer service representative at your earliest convenience and they will update your patient account information. Please call 800.672.0869 to make account updates or changes.      

Customer Service Questions

1. Does Medicare pay for shower chairs or raised toilet seats?

No. Medicare will not cover any piece of durable medical equipment that goes in the bathroom.

2. How often should a feeding bag be changed?

A patient’s feeding bag needs to be changed daily.

3. I have Medicare insurance. What percentage of my medical bill will Medicare cover? What percentage of the bill am I responsible for?

Medicare will reimburse at 80 percent. The remaining 20 percent of the Medicare patient’s bill will be crossed over to a secondary insurance plan, if there is a secondary insurance plan in place for the patient. If not, the patient is responsible for picking up that remaining 20 percent of their bill. For more information about your specific Medicare coverage, please call Medicare directly at 1.800.MEDICARE.  

4. How will my equipment be delivered? Does someone come into my home and instruct me on how to set up and use the medical equipment I ordered?

A certified Orsini technician will deliver and instruct all patients on safe and proper use of their durable medical equipment and supplies. The technician will assess the home environment making sure it is safe for the equipment to be set up and then show the patient or caregiver how to use, maintain and troubleshoot the equipment being placed in their home. The patient can contact Orsini Healthcare at anytime if they have questions or concerns regarding their equipment, 800.672.0869. Patients can also refer to their new patient handbook for more information on Home Safety Tips and Equipment Return Protocols.     

5. In case of emergency, is someone available 24 hours a day at Orsini Healthcare?

There are designated staff member on-call 24-hours a day to respond to emergencies that may come up during off hours. On-call staff will respond to an emergency call within a 15-minute window of when the call was initially placed. If you have a severe medical emergency that requires immediate assistance, please dial 9-1-1 or go directly to your nearest hospital. For calls that are not considered emergency level, please contact us during our regular business hours.    

6. What hours is Orsini available to accept orders on supplies and equipment, or if I have a question about my current order status? 

Orsini’s business hours are Monday thru Friday from 8:00 AM until 5:30 PM and on Saturdays from 9:00 AM until 1:00 PM. Our Pharmacy is open Monday thru Friday from 8:00 AM until 6:00 PM and on Saturdays from 9:00 AM until 3:00 PM.

7. If I’m a supplier, manufacturer, job applicant or media representative, what are regular business hours during which I can call Orsini? 

Orsini’s business hours are Monday thru Friday from 8:00 AM until 5:30 PM.

8. If I have a wheelchair from a previous provider, will Orsini Healthcare give me another wheelchair so I have an extra one available?

Depending on the specific guidelines put in place by each patient’s insurance provider typically only one piece of similar equipment (like an additional wheelchair) is reimbursable by most insurance companies. They will only cover one piece of similar/like equipment regardless of the provider that it came from. If you’d like to purchase an additional wheelchair and pay for it out of pocket, you are welcome to give us a call and we can help set that up for you.    

9. Does Orsini call me on a monthly basis to remind me when it’s time to reorder my medical supplies?

Yes. One of the added benefits of using Orsini Healthcare is that we keep record of when your next supply order is due and give you a courtesy call at least one week in advance to set up the shipment date and time of your monthly supply reorder. This reminder service is free and helps take the reordering pressure off you.